ChaCha may be emerging as Hollywood's mobile solution of choice.
ChaCha, of course, is a kind of free, ad-supported, human-powered search engine. Text in a question, and you'll get a response culled (using Google) from a human who finds the most appropriate answer for you. In truth, about 80% of responses are automated, but 20% get the direct human touch, and all are designed to seem like it's one person communicating with another.
Even the tagline presses the point: "ChaCha: UR Mobile BFF."
Now, MediaPost is reporting that ChaCha seems to be coming into its own in Hollywood.
During the is-he-dead moments around breaking news about Michael Jackson's demise, ChaCha received 100,000 questions; once the New York Times confirmed the death, those 100,000 users got confirmation instantly via the service.
Hollywood studios are taking notice not just of ChaCha, but it's mostly under 25-year-old crowd. Paramount used the service to deliver text ads promoting "Transformers 2." Whenever someone sent in a question, they'd get an acknowledgement with a short text message about the movie. Paramount says it's planning to leverage the service for next summer's "Iron Man 2."
Personally, I think ChaCha could be better utilized in other ways than unsolicited ads. (Longtime readers know I'm personally two thumbs down on such things, no matter how Hollywood feels about them.)
A promotion that gets you to interact with the brand - movie, running shoe, soft drink - could be more interesting and ongoing, perhaps with a game and/or sweepstakes tied to it. I know ChaCha has served as a response mechanism for in-venue Coca-Cola promotions in stadiums and such.
In a movie scenario, actually having an actor from the film respond to questions or engage interactions for a short promotion might make sense - and would certainly boost interest and more powerfully differentiate the movie and the service.
Maybe I could text ChaCha to see if that's of interest.
Read more, here.
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